Handling Employee Grievances
To establish a structured process for addressing and resolving employee grievances in a fair, transparent, and timely manner to maintain workplace harmony. This SOP applies to all employees, managers, and HR personnel involved in the grievance process.
Handling Employee Grievances
- Report the Grievance
- Employees submit grievances through the [Grievance Reporting System/HR Portal].
- Acknowledge the Grievance
- HR acknowledges receipt of the grievance within [X business days].
- Notify the employee of the next steps, including timelines for the investigation.
- Investigate the Grievance
- Assign an impartial investigator or team to handle the case.
- Collect evidence and conduct interviews
- Document all findings in an investigation report.
- Determine Resolution
- Review investigation findings with relevant stakeholders
- Decide on appropriate corrective actions, such as:
- Communicate the Outcome
- Notify the complainant and respondent of the resolution in writing.
- Provide support resources (e.g., counseling services) if needed.
- Monitor and Follow Up
- Ensure corrective actions are implemented effectively.
- Schedule a follow-up meeting with the complainant
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