About Keith Gillette

TaskTrain Founder & CEO — Introverted Entrepreneur, Process Pragmatist, Freelance Philosopher, & Lifelong Learner.

System Life Cycle Stewardship

A Simple, Scalable Approach to (IT) System Management Introduction The VP of Sales has a mandate to revamp the sales strategy and the existing CRM just won’t handle the new business processes. The office phone system is a [...]

By |2019-11-02T11:41:30-04:002-November-2019|

Documenting in Detail: Patrolling Permissions

Assigning Access An important but often overlooked aspect of distributing documentation electronically is assigning access permissions. In this article, we’ll discuss general considerations to bear in mind when sharing documents with others by assigning user and/or group access permissions. [...]

By |2019-09-18T03:23:51-04:0030-April-2016|

Documenting in Detail: DIY Distribution

Now that you have identified your documentation priorities and started to generate some policies and procedures, how do you best disseminate them? Unless you’re creating documentation entirely for your own benefit, it’s likely that you’ll need to share it [...]

By |2019-09-18T03:25:08-04:0029-February-2016|

Documenting in Detail: Procedure Procedures

In the previous installment of the "Documenting in Detail" series, I introduced a sample Policy on writing Policies (as well as other common types of organizational documentation). In this article, I descend to greater depth of detail on documenting [...]

By |2019-09-16T12:48:58-04:0013-January-2016|

Grid Position: Get your team RACIng (Part 2 of 2)

Grid position 1 (pole position) In the last article, I described a few uses of responsibility matrices to improve organizational coordination and combat the avoidable problems of poor productivity, lost revenue, frustrated employees, and alienated customers that frequently [...]

By |2019-09-18T03:42:10-04:0022-October-2015|
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