Keith Gillette
Keith GilletteTaskTrain Founder

I don’t know about you, but I hate wasting time and effort. I can’t stand seeing work done less efficiently than it could be if it were organized and sequenced well. I especially hate spending time and effort fixing mistakes that could have been easily avoided if work had been done right the first time. As a result, my goal has always been to get things done right the first time, every time. That commitment to quality is what led me to develop TaskTrain.

My professional background is in running IT service departments in educational institutions. I hired smart, dedicated techs. We provided training in how to do the work. We developed solid standard operating procedures for our routine processes. But we still missed the mark way too often, because we dealt with complicated technical systems every day, and we had the time pressure of the users we served needing things done immediately. So those standard operating procedures too often sat unread on an office shelf while work happened around them in real-time. Because human memory and attention are limited, we would often forget a step … or two. Those avoidable oversights would, of course, come back to bite us.

Then one day I read Atul Gawande’s The Checklist Manifesto. And an idea sparked in my head about how those standard operating procedures—and the training needed to carry them out—could be integrated into everyday workflow. TaskTrain was created to be the tool I needed to keep my team on track.

Of course, dealing with work training, efficiency, and quality challenges are not unique to managing IT teams. All companies and organizations have processes, whether it’s how you onboard new employees, how you perform diagnostics and repairs, or how you manage your creative team’s workflow. How do you document and manage your processes? Provide training on them? Ensure procedure compliance and work efficiency?

If your team could use some help keeping on track, I hope you’ll give TaskTrain a try. Please let me know what you think!

I’m a great believer in solving hard problems by using a checklist. You need to get all the likely and unlikely answers before you; otherwise, it’s easy to miss something important.

—Charlie Munger, Vice Chairman, Berkshire Hathaway