work instructions
A Road Map to Organizational Documentation
In my last article, I described applying a simple What/Why/How framework to organizational activities in [...]
What? Why? How? — Answering Essential Questions in Your Organization
Organizational documentation takes many forms: mission statements, vision statements, strategic plans, policies, procedures, process maps, [...]
Taming Virtual Team Communication
Sunny Do you have the numbers ready for the 9:30 Zoom with Sydney? Me [...]
Workflows, not wikis!
Boost your Productivity with a Process Management Platform Key Take-Away: If you’re looking to [...]
System Life Cycle Stewardship
A Simple, Scalable Approach to (IT) System Management Introduction The VP of Sales has [...]
Winning Work Instructions: Six steps to writing effective outline-based standard operating procedures
Because Standard Operating Procedures (SOPs) are critical for smooth operations at scale, they’ve become [...]
Documenting in Detail: Creating Context with a Table of Contents
Few organizations attain the level of organization afforded by defining a shared filing system. [...]
Documenting in Detail: Patrolling Permissions
Assigning Access An important but often overlooked aspect of distributing documentation electronically is assigning [...]
Documenting in Detail: Organizing for Access
Regardless of which publishing platform you choose, you’ll need to organize your documentation in [...]
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