Handling Workplace Conflict
To provide a comprehensive and structured process for identifying, addressing, and resolving workplace conflicts to foster a positive and productive work environment. This SOP applies to all employees, supervisors, and HR personnel responsible for recognizing, managing, and resolving workplace conflicts.
Handling Workplace Conflict
- Recognize and Assess the Conflict
- Identify Signs of Conflict
- Assess the Severity
- Reporting the Conflict
- Direct Communication:
- Formal Reporting:
- Conducting a Mediation Meeting
- Scheduling Mediation
- Arrange a meeting with all involved parties within [X business days] of the report.
- Provide a neutral and private meeting space to ensure confidentiality.
- Facilitating the Meeting:
- Start by establishing ground rules (e.g., no interruptions, mutual respect, and confidentiality).
- Allow each party to share their perspective without interruption.
- Ask clarifying questions to identify the root cause of the conflict.
- Guide the discussion toward potential solutions.
- Documenting Outcomes:
- Record the meeting discussion, including agreed-upon resolutions, next steps, and timelines.
- Provide each party with a written copy of the resolution agreement.
- Scheduling Mediation
- Implementing and Monitoring the Resolution
- Action Plan:
- Assign specific responsibilities to each party (e.g., changes in behavior, follow-up actions).
- Set clear deadlines for resolution steps.
- Follow-Up:
- Schedule follow-up meetings after [X weeks] to review progress and address lingering issues.
- Document progress and any new developments.
- Action Plan:
- Escalation if Necessary
- Determine the Need for Escalation:
- Escalate unresolved or recurring conflicts to HR leadership, senior management, or external mediators.
- Consider additional actions, such as reassigning roles or recommending disciplinary measures if appropriate.
- Final Resolution:
- Documents all escalated cases, including final resolutions and any resulting actions.
- Determine the Need for Escalation:
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