Developing Standard Operating Procedures (SOPs)

To provide a structured process for creating and implementing effective Standard Operating Procedures (SOPs) that improve consistency, efficiency, and compliance within the organization. This SOP applies to all employees, managers, and departments involved in the creation and approval of SOPs.

Administration - Administrative Support
Administration - Document Management
Administration - General Management
Customer Support - Customer Service/Support
Customer Support - Technical Support
Human Resources - Human Resources Management
Operations/Production - Process Design
Service Delivery - Service Management
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Developing Standard Operating Procedures (SOPs)

  • Identify the Need for
    an SOP
    • Determine processes that require
      documentation 
    • Based on:
    • Assign a process owner
      responsible for drafting the
      SOP.
  • Gather Input and Outline
    the Process
    • Collaborate with stakeholders to
      understand the current process.
    • Create an outline 
  • Draft the SOP
  • Review and Revise
    • Share the draft with
      stakeholders and gather feedback.
    • Revise the SOP to
      address feedback and ensure
      accuracy.
    • Conduct a pilot test
      of the SOP 
  • Approve and Distribute
    • Obtain final approval from
      managers and relevant departments.
    • Save the approved SOP
      in the [Central SOP
      Repository/Document Management System].
    • Distribute the SOP to
      all relevant employees and
      schedule a training session
      if necessary.
  • Monitor and Update
    • Set a review schedule
      (e.g., annually, biannually) to
      ensure the SOP remains
      current.
    • Update the SOP based
      on feedback, process changes,
      or regulatory updates.
    • Communicate updates to all
      relevant stakeholders.

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All Procedures

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