You spend hours and hours creating training materials for new hires, run in-depth training workshops, and what happens? New employees look bored and disengaged during orientation sessions – and then, once you let them loose to start their jobs, they tell you they feel unprepared, and they bombard you with questions that … you guessed it … you already answered during training!
What’s going on?!
The truth is that the way we traditionally handle onboarding – frontloading new employees with orientation meetings and tech trainings – doesn’t work for how humans learn. No, your new employees aren’t willfully ignoring or dissing all that effort you put into planning and running training sessions. They’re just being human, and humans learn best when information is provided to them in small bits, just-in-time, in the context of a problem their brains are actively engaged in figuring out.
So what’s the answer?
- Embed short bits of training information within your workflow documentation, so that employees can find the information they need, digest it quickly, and use it, right when they need it.
- Don’t have all your workflows documented? Never fear – several apps on the market help you quickly and easily capture the processes that keep your business moving and keep profits flowing. These apps allow you to embed help content for your employees in the form of text, audio, and video explanations – exactly where and when your employees need it.
- For the best in workflow documentation and team training, check out these top-performing business process management apps.
- TaskTrain (we think this one’s really great! 😉)
Get Professional Help with Just-in-Time, Embedded Employee Training that Really Works
In some cases, we recommend working with a professional to document your work processes and transform your traditional new employee trainings into more efficient, embedded, just-in-time experiences. It’s so much less stress, hassle, and time to let professionals assist you with the transition from dusty binders and dull workshops to efficient real-time documentation of online workflows with embedded help content – so your new hires can start work with confidence, day one!
If you’re looking for a reputable company to help you revolutionize the speed/ease and effectiveness of your new employee onboarding, we recommend TaskTrain. Set up a consultation with them by sending a message to hello@TaskTrain.app. They also happen to have incredible customer service.
TaskTrain is a business process management app that allows businesses to easily define standard operating procedures by creating simple, multi-level checklist templates. With TaskTrain, you train your team effectively and efficiently through detailed, multi-media work instructions/training materials at each step.
A Road Map to Organizational Documentation
In my last article, I described applying a simple What/Why/How framework to organizational activities in two different ways: First, I [...]
What? Why? How? — Answering Essential Questions in Your Organization
Organizational documentation takes many forms: mission statements, vision statements, strategic plans, policies, procedures, process maps, project plans. How do these [...]
Maximize the Benefits of Virtual Teams
Government regulations intended to curb the growth of the COVID-19 pandemic have forced companies around the world to send workers [...]